Online Purchases

(See below for in-store returns.)

We’re happy to accept returns or exchanges of full-price online purchases within 14 days of delivery, as long as the item is unworn, unwashed, and has its original tags attached.

Please inspect your order within 5 days of delivery. If damages are not reported within that timeframe, we cannot be held responsible.

EU Consumers: You may have additional Consumer Protection Rights that fit within, but are not beholden to, our standard Return Policy. For more information please see our Legal Disclosures page.

⚠️ All sale, promotional, and discounted items are final sale. No exceptions.

How to Start a Return or Exchange

1. Email us at sales@boutiquew.co with:

   • Your order number

   • The reason for your return or exchange

    

2. We’ll reply with a Return Authorization (RA) Number. (Requests made over weekends will be handled on the next business day.)

3. Ship the item to:
   Boutique W
   5001 West Chester Pike
   Newtown Square, PA 19073

   • Clearly write your RA# on the outside of the package.

   • Items returned without an RA# will not be refunded or exchanged.

Shipping Costs

• Customers are responsible for all return shipping costs.

• Shipping charges are non-refundable. If your order qualified for free shipping, that shipping cost will be deducted from your refund.

• Unauthorized returns (without an RA#) will be refunded minus a 15% restocking fee.

• For items valued at $75+, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we’ll receive your return.

Refunds & Exchanges

• Once we receive and inspect your return, we’ll notify you via email whether your refund or exchange has been approved.

• Approved refunds will be credited back to your original payment method within 3-5 business days.

• Exchanges may require an additional shipping fee, which will be invoiced before sending your replacement item.

Late or Missing Refunds

If you haven’t received your refund:

1. Double-check your bank account.

2. Contact your bank or credit card company, as posting times can vary.

3. If you’ve done all of this and still haven’t received your refund, please reach out to us at sales@boutiquew.co.

In-Store Returns

In store returns are given a store credit only. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must meet all of the following conditions:

• be unused and in the same condition that you received it
• be purchased at full price
• be in the original packaging
• have all tags attached to items

To complete your return, we require a receipt or proof of purchase.

NOTE: ALL SALE AND DISCOUNTED ITEMS ARE FINAL SALE. NO EXCEPTIONS.