Online Purchases

(See below for in-store returns.)

We’re happy to accept returns of full-price online purchases within 14 days of delivery, as long as the item is unworn, unwashed, and has its original tags attached.

Full-price domestic online purchases are risk-free returns. Simply contact us for a Return Authorization (RA) Number, and we’ll provide a prepaid return shipping label at no cost to you.

Please inspect your order within 5 days of delivery. If damages are not reported within that timeframe, we cannot be held responsible.

EU Consumers: You may have additional Consumer Protection Rights that fit within, but are not beholden to, our standard Return Policy. For more information, please see our Legal Disclosures page.

⚠️ All sale, promotional, and discounted items are final sale and are not eligible for return or refund. Any exchange is at Boutique W’s discretion and may be subject to shipping fees.

How to Start a Return or Exchange

1. Email us at sales@boutiquew.co with:

• Your order number

• The reason for your return or exchange

2. We’ll reply with a Return Authorization (RA) Number and, for eligible full-price domestic returns, a prepaid return shipping label at no cost to you. Requests made over weekends will be handled on the next business day.

3. Follow the return instructions provided with your RA.

• Clearly include your RA# with your return.

• Items returned without an RA# may not be eligible for refund or exchange.

Shipping Costs

• Return shipping is free for eligible full-price domestic online purchases.

• Boutique W will provide a prepaid return shipping label once an eligible domestic return has been authorized.

• No shipping fees will be deducted from approved domestic full-price refunds.

• International customers are responsible for return shipping costs.

• Sale, promotional, and discounted items are final sale. If Boutique W approves an exchange as an exception, the customer may be responsible for any applicable exchange shipping fees.

• Returns sent without authorization may be subject to a 15% restocking fee.

For our international customers: We’re so pleased to be able to ship Boutique W beyond the U.S. Due to the higher costs associated with international shipping, complimentary return shipping is limited to domestic orders. We appreciate your understanding as we work to keep international ordering available and accessible for our customers abroad.

Refunds & Exchanges

• Once we receive and inspect your return, we’ll notify you via email whether your refund or exchange has been approved.

• Approved refunds will be credited back to your original payment method within 3–5 business days of your return arriving at Boutique W.

• Eligible full-price domestic returns will receive a refund without deductions for return shipping.

• Exchanges of sale, promotional, or discounted merchandise are not guaranteed and may be approved only at Boutique W’s discretion. Applicable shipping fees may apply.

Late or Missing Refunds

If you haven’t received your refund after 3–5 business days upon return to Boutique W:

1. Double-check your bank account.

2. Contact your bank or credit card company, as posting times can vary.

3. If you’ve done all of this and still haven’t received your refund, please reach out to us at sales@boutiquew.co.

In-Store Returns

In-store returns are given a store credit only. If 14 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.

To be eligible for a return, your item must meet all of the following conditions:

• Be unused and in the same condition that you received it

• Be purchased at full price

• Be in the original packaging

• Have all tags attached

To complete your return, we require a receipt or proof of purchase.

NOTE: ALL SALE AND DISCOUNTED ITEMS ARE FINAL SALE. NO EXCEPTIONS.